Vinterior website terms and conditions

Last Updated: September 2026

As you can see, some of the terms apply only to Vendors (Part B) or Customers (Part C), and not both. This will be clearly signposted to you, but please be careful to read the terms which apply to you.

The terms and conditions of sale are set out separately here and govern the relationship between Vendors and Customers where a contract for sale is entered into via the Site ("Terms of Sale"). Vinterior is not a party to the Terms of Sale.

Part A: Introduction

1. Acceptance of Site Terms

By visiting this Site, whether as a Vendor or a Customer, and whether or not you become a registered user of the Site or not, you agree to be bound by, and abide by the Site Terms. If you do not agree with these Site Terms, then you must immediately stop using the Site.

We reserve the right to amend these Site Terms with effect for the future, provided that (a) the amendment is based on a valid reason (such as changes in applicable law, regulatory requirements, or technical developments), (b) we notify you of the proposed amendments at least fifteen (15) days prior to their effective date by email or by posting the amended version to this page, and (c) you do not object to the amendments within ten (10) days of receipt of such notification. In the event that you object to the proposed amendments, these Site Terms shall continue to apply in their existing form; however, either party shall be entitled to terminate the contractual relationship with thirty (30) days' notice. We will inform you of your right to object and the consequences of not objecting in the amendment notification. See the country-specific section applicable to your country of habitual residence at the end of this document for any modifications to the amendment notice periods.

2. Information about us

We are Vinterior Group Limited, a company incorporated in England and Wales with our registered address at International House, 36-38 Cornhill, London, EC3V 3NG ("Vinterior", "we", "our" or "us"). Our VAT number is 275 2623 95.

You can contact us anytime by emailing info@vinterior.co.

3. How our Site works

We provide an online platform on which sellers ("Vendors"), can create listings to sell certain goods such as pre-owned furniture including antique items, second-hand designer items, used high-end modern items, ex-display designer items, stylish vintage items and other items listed at Vinterior's discretion ("Goods") to purchasing users of the Site ("Customers").

All transactions which occur on the Site for the purchase of Goods are between a Vendor and a Customer. You acknowledge that Vinterior does not sell or purchase Goods and is not directly involved in or otherwise an agent or party to any transaction that may take place between a Vendor and a Customer. Such transactions are governed by the Terms of Sale. See the country-specific section applicable to your country of habitual residence for any modification to Vinterior's role as intermediary.

While our only obligation to you is to make the Site available to you in accordance with these Site Terms, we may from time to time and in our sole discretion agree to provide intermediary services to facilitate communication between Customers and Vendors in relation to a transaction between a Customer and a Vendor. Where we do so, we accept no liability on behalf of either Vendors or Customers, and the Terms of Sale shall at all times apply to any contract for sale between Vendors and Customers.

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Part B: Provisions specific for Vendors

4. Obligations and rights of Vendor

NOTE: The clauses of this Part B only apply to users who are acting as a Vendor.

Vendors are categorised as either "professional" (i.e. those Vendors that Vinterior reasonably considers to be acting for purposes relating to that Vendor's trade, business, craft, or profession) ('Professional Vendors'), or "non-professional" (i.e. those Vendors that Vinterior reasonably considers to be acting outside that Vendor's trade, business, craft, or profession) ('Non-Professional Vendors'). Whether Vinterior considers you to be a Professional Vendor or a Non-Professional Vendor is apparent from the type of account you hold.

If you are a Non-Professional Vendor that falls outside the scope of consumer rights legislation that would otherwise apply to a Professional Vendor (e.g. if you do not meet the definition of an 'entrepreneur' for the purposes of applicable civil law), you agree, on a voluntary contractual basis, to provide Customers with the same level of protection as they would receive from a Professional Vendor under applicable consumer protection law. For the avoidance of doubt, this clause does not alter your legal status as a non-professional; it solely establishes a contractual obligation towards Customers and Vinterior to adhere to equivalent standards. In order to give effect to this clause: (a) these Site Terms shall be interpreted accordingly; and (b) where necessary, terms which provide consumers with equivalent consumer rights shall be deemed to form part of these Site Terms. Where you are a Non-Professional Vendor who is also a consumer, see the country-specific section applicable to your country of habitual residence for any consumer-protection savings clause that applies in your favour.

Subject to clause 8, our liability in this regard shall be limited to the extent permitted by applicable law. In particular, this shall not exclude or limit our liability for wilful misconduct, gross negligence, or negligent breach of material contractual obligations. If cooperation from the Vendor is lacking, we may take action in the form of a refund to the Customer.

The Vendor agrees to either remove a listing, or to instruct us to remove the listing, immediately in the event it ceases or suspends the provision of the Goods, it loses the right to provide the Goods, or where the provision of the Goods via the Site becomes unlawful.

We also reserve the right to suspend a Vendor's use of the Site, including removal of any and all of the Vendor's listings, without notice in accordance with clause 11 'Access to the Site', and to notify any past or potential Customers who have purchased or have indicated their interest in purchasing Goods from the Vendor. See the country-specific section applicable to your country of habitual residence for any modification to this suspension mechanism.

If the Vendor provides any such information to Customers by accident, the Vendor will let Vinterior know by writing immediately to info@vinterior.co. If Vendors are found to have breached this agreement, Vinterior may at its discretion charge the Vendor commission for any sales made directly with the buyer, extend the Vendor's payment terms, remove the Vendor's business name from the Site, and/or suspend the Vendor's account if such information is shared.

Where Vinterior consents to the Vendor accepting proceeds of sale directly from a Customer, an invoice will be generated and sent to the Vendor for the commission Vinterior would have received had the payment been made via the Site. The payment to Vinterior is expected within 14 days.

5. Orders

The Vendor agrees to update the status of orders received via the Site as soon as possible.

The Vendor is responsible for making sure that the item is available before confirming the order.

The Vendor agrees to update the status of orders received via Vinterior as soon as possible and agrees that they have full responsibility for the status of orders being accurate.

The Vendor acknowledges that Vinterior shall have the right to automatically cancel an order if the Vendor does not confirm the order within 72 hours of the order being placed.

If the Vendor decides to use any of Vinterior designated delivery partners, they automatically agree to the terms and conditions of that delivery partner which are detailed below.

Proovia Terms & Conditions

Magic Movers Terms & Conditions

Once an order is confirmed, the Vendor agrees to confirm the shipping charges of the order as per the Vendor's advertised delivery cost on the item, or the Vendor's shipping quotation given to the Customer ("Shipping Charges"),

Vinterior will automatically charge the Shipping Charges to the Customer's credit card used for the order, and the Vendor agrees to pay any additional delivery costs required to use Vinterior's designated delivery partner 'Proovia'.

The Vendor is responsible for updating the dispatched status as soon as an order is dispatched to a Customer.

If the Customer cancels an order before it is dispatched, it will receive a full refund of the order including any delivery cost. The Vendor shall be liable for any further costs (such as pre-booking fee).

Collection will not be available for Goods sold by Non-Professional Vendors. Shipping will only be available via Vinterior's designated delivery partner 'Proovia' for 'Medium', 'Large', and 'Extra Large' items as defined by Vinterior's delivery size categorisation. Proovia provides insurance on Goods sold by Non-Professional Vendors. For further information, please see Proovia Terms & Conditions. Goods categorised as 'Small' items cannot be shipped via Proovia. The shipping and insurance of these Goods is the responsibility of the Non-Professional Vendor.

If the Customer cancels an order for Goods from a Non-Professional Vendor before it is dispatched, the Customer will receive a full refund of the order including any delivery cost. The Vendor shall be liable for any further costs (such as the pre-booking fee).

The Customer will not be able to cancel an order after it has been dispatched, but the Customer may still return an order subject to the terms of these Site Terms and our Cancellations and Returns Policy. This does not affect a consumer's statutory right of withdrawal, which is unaffected by dispatch.

Subject to and in accordance with our Cancellations and Returns Policy, if an order is returned as a result of an inaccurate listing or damage in transit, the Vendor shall be responsible for organizing the return as soon as possible and shall be responsible for refunding any payment received linked to the order. If the order was shipped via Vinterior's delivery partnership with Proovia, and damage occurs in transit, a Vendor shall inform Vinterior who will raise the claim with Proovia on the Vendor's behalf.

If a Customer asks you to hold an order for longer than the standard 30 days, you must let us know in writing through the Site and agree a new dispatch date with them. The maximum hold period is 180 days from order confirmation. If you and the Customer need longer than that, you must agree this with us in writing. If an order remains undispatched after the maximum hold period and we haven't agreed an extension with you, we may step in to cancel the order and refund the Customer.

You must not mark an order as dispatched until the Goods have physically left your possession unless otherwise agreed with Vinterior in writing.

6. Our rights and obligations specific to the Vendor

Vendors agree that we shall have no obligation to verify or vet a Customer (including in relation to any age verification checks); however, we have set as a condition to set up an account that all Customers are aged 18 years or older. You acknowledge and agree that we are not responsible or liable for the conduct of any Customer on the Site or otherwise.

We shall publish a listing on the Site and keep it live on the Site until it is removed by either the Vendor or us in accordance with these Site Terms. We make no guarantees to the Vendor as to the prominence or performance of any listing that we publish on the Site.

7. Payment of Goods and Commission

For all purchases made by Customers from 8 April 2024 onwards, the Professional Vendor agrees to pay Vinterior a commission in respect of each purchase made by a Customer of a Good(s) from the Vendor on the Site as follows, unless otherwise agreed with Vinterior in writing:

1. 17% on the first £2,500 paid by the Customer for each item purchased
2. 10% on the amount paid by the Customer in excess of £2,500 for each item purchased, where applicable

The commission shall be calculated based on the total amount paid and payable by the Customer in respect of such transaction, including VAT but excluding any price paid for shipping (delivery) by the Customer.

For all purchases made by Customers from 8 April 2024 onwards, the Professional Vendor agrees to pay Vinterior a Payment Processing Fee of 2% in respect of each purchase made by a Customer of a Good(s) from the Vendor on the Site. The fee shall be calculated based on the total amount paid and payable by the Customer in respect of each item purchased, including VAT and including shipping costs. This fee shall be capped at £10 per item purchased.

For all purchases made by Customers from 18th February 2025 onwards, the Non-Professional Vendor agrees to pay Vinterior a commission of 20% in respect of each purchase made by a Customer of a Good(s) from the Vendor on the Site unless otherwise agreed with Vinterior in writing. The commission shall be calculated based on the total amount paid and payable by the Customer in respect of such transaction, including VAT but excluding any price paid for shipping (delivery) by the Customer.

Vinterior will add VAT to the above commissions and fees wherever it is required to do so. The above rates are exclusive of VAT.

The Vendor hereby acknowledges and accepts that all commissions shall be deducted by Vinterior or a third-party payment provider used by Vinterior from time to time (the "Payment Provider") (as applicable) upon payment by the Customer for the relevant Goods. The balance shall be subsequently paid to the Vendor within 30 days of delivery or collection of the Goods to the Customer, provided that the Vendor has informed Vinterior of the delivery, collection or dispatch date of the Goods with sufficient notice. We reserve the right to hold payment for a reasonable time whilst we investigate any issue regarding delivery of quality of Goods. The commission shall be paid in British pounds sterling and is exclusive of VAT and other sales tax (if applicable).

The balance shall be paid to the Vendor via Vinterior's Payment Provider, currently Stripe. The Vendor acknowledges and agrees that they must create a Stripe Connect account in order to receive the payment of the balance. The balance will not be paid by any method other than Stripe Connect unless the Stripe Connect service is unavailable in the Vendor's territory and an alternative has been agreed in writing in advance by Vinterior.

Where the Vendor is established outside of the EU and sells Goods to Customers in the EU, Vinterior may be required to collect and remit value added tax on behalf of the Vendor in accordance with applicable national tax legislation and applicable EU VAT regulations.

The applicable thresholds and obligations shall be determined in accordance with the provisions of applicable national tax legislation and the relevant EU directives, in particular with regard to distance selling and import regulations.

Where those Goods are sold through Vinterior, Vinterior may become liable for the collection of the value added tax, unless the sale is a business-to-business sale and the Customer has provided their valid VAT identification number.

Vinterior will not typically collect value added tax on Goods sold by Non-Professional Vendors who are not subject to VAT obligations under applicable national tax legislation, and no VAT invoice will need to be sent to the Customer.

The Vendor shall ensure its payment details are up-to-date. If the Vendor's payment details are incorrect on the day payment is to be transferred, Vinterior shall allocate the payment to be transferred the following week.

Vendors acknowledge that Vinterior shall have the right to withhold payment until any disputes raised by Customers in relation to the Vendor have been resolved.

Where a Payment Provider is used to process payment, the relevant terms and conditions provided by the Payment Provider shall govern any payments and settlements. If there is any conflict between these Site Terms and the Payment Provider's terms, the Payment Provider's terms shall prevail.

All amounts payable to us under these Site Terms shall become due immediately on termination, despite any other provision. See the country-specific section applicable to your country of habitual residence for any consumer-protection savings clause that applies to this provision.

8. Limitation of our liability to Vendors

Our only obligation to you is to make the Site available to you in accordance with these Site Terms. Vinterior does not conduct verification checks on Customers. Vinterior shall not be liable to you in respect of any information provided by Customers or any acts or omissions of Customers.

Subject to mandatory statutory liability for wilful misconduct and gross negligence, and without prejudice to liability for the negligent breach of material contractual obligations, our maximum liability to a Vendor in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of these Site Terms shall be limited to the total amount of commission paid by that Vendor to us in the 12-month period preceding the date on which the claim arose. In the event of a negligent breach of material contractual obligations, our liability shall be limited to the typically foreseeable damage at the time of entering into the contract. See the country-specific section applicable to your country of habitual residence for any consumer-protection savings clause that applies to this cap.

Subject to mandatory statutory liability for wilful misconduct and gross negligence, Vinterior shall not be responsible for or liable for any acts or omissions of any third-party providers (including Payment Providers) or in respect of any User Content (as defined in section 18 below). See the country-specific section applicable to your country of habitual residence for any consumer-protection savings clause that applies to this exclusion.

Nothing in these Site Terms shall exclude or limit our liability to Vendors for death or personal injury caused by negligence, for wilful misconduct or gross negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by applicable law.

9. Faulty goods

The following provisions apply to Customers who qualify as consumers habitually resident in an EU member state. Customers (Consumer and Trade) have the right to assert claims for defective Goods in accordance with the applicable statutory warranty provisions. A Good shall be deemed defective if it is damaged in transit, not fit for purpose or not as described in the listing. In addition, Customers who qualify as consumers shall have a right of withdrawal in respect of distance selling contracts. The statutory limitation period for warranty claims shall be two (2) years from delivery of the Goods. For used Goods, the limitation period shall be reduced to one (1) year from delivery, provided that the Customer has been expressly and separately informed of this reduction prior to the conclusion of the contract. This reduction shall not apply in cases of wilful misconduct, gross negligence, injury to life, body or health, or fraudulent concealment of a defect. This is the default position; see the country-specific section applicable to your country of habitual residence at the end of this document for any modification to the limitation period start date or the treatment of used Goods.

The Customer should notify Vinterior and the Vendor of any defect without undue delay after discovery and provide photographic evidence or reject the delivery on arrival. The Vendor is responsible for organising the return of the defective Good as fast as possible and for paying all delivery costs and customs, if applicable. If the Vendor does not arrange the shipping of the defective Good back within 5 working days, Vinterior can exercise the right to ship it back to the Vendor and invoice any paid charge or delivery cost incurred if necessary.

Vinterior permits Vendors to include images in listings that have been generated or materially altered by artificial intelligence ("AI Images"). The Vendor acknowledges and agrees that by uploading AI Images it assumes sole responsibility for all losses, costs, claims, returns, cancellations, and disputes arising from a buyer's assertion that an AI Image misrepresented the item. This includes, without limitation: all outbound and return delivery costs; refund amounts; any administrative costs incurred by Vinterior in handling a resulting dispute; and any regulatory or enforcement costs arising.

10. Seller Reviews on Vinterior

All Customers have been able to review their past purchasing experiences.

1. Reviews can be accessed and viewed by the Vendor.
2. Review can be accessed and amended by the Customers at any time after publishing.
3. Reviews can be hidden by Vinterior if they do not follow Vinterior's guidelines. Any reviews that do not appear publicly will not affect a Vendor's review score.

Post-review communication:

Sellers may get in touch with a Customer after a review has been added to thank the customer, offer further assistance, or a partial refund. Vinterior will not tolerate any negative communication towards a Customer following a review.

Review visibility on Vinterior:

Vinterior may promote, hide or remove any review at our sole discretion. If a review hasn't been made public, it may be because it does not follow Vinterior's guidelines.

While Vinterior may moderate reviews, we take no responsibility and assume no liability for any statement made by a Customer or a third party.

If you have seen a review that is not suitable for public view, please do report it by emailing us at info@vinterior.co.

Please note: Reviews that are negative, but that adhere to Vinterior's policies will not be removed.

Part C: Provisions specific for Customers

NOTE: The clauses of this Part C only apply to users who are acting as a Customer.

Please note that if you are buying from a Non-Professional Vendor, then certain consumer protections under applicable civil law, in particular the provisions on consumer sales contracts and related legislation, will not automatically apply to you.

Where relevant however, Vinterior has worked to put in place various contractual protections to give consumers an equivalent level of protection as under consumer protection legislation.

Notwithstanding the above, please read the following provisions carefully and be aware of the differences in buying from a Non-Professional Vendor rather than from a Professional Vendor.

11. Obligations of the Customer

Customers agree not to use the Site for any illegal or unauthorised purposes.

We do not conduct background checks on the Vendors or oversee their business activities. We also have no control over the quality, safety, morality, legality or insurance position of any Goods offered for sale via the Site or the accuracy and completeness of any statements, recommendations or instructions contained in the listings. As such, we do not make any warranties or representations in relation to the Goods listed by a Vendor or the activities of a Vendor in relation to the provision of Goods via the Site. In particular, we do not warrant or represent that Goods are of suitable condition or comply with any representations made in the relevant listing, or that the Vendor has the right to provide the Goods to a Customer. The Customer acknowledges and agrees that it is his/her sole responsibility to check, confirm and satisfy him/herself as to the accuracy of any information provided by the Vendor.

Subject to clause 12, our liability in this regard shall be limited to the extent permitted by applicable law. In particular, this shall not exclude or limit our liability for wilful misconduct, gross negligence, or the negligent breach of material contractual obligations.

Customers acknowledge that by purchasing Goods on the Site, they are doing so from the Vendor and the Terms of Sale shall apply to the contract Customers enter into with the Vendor. If a Customer has a question, comment or complaint in relation to a Vendor or the Goods purchased from a Vendor (including, for example, cancellation and refund requests, late delivery and defects in the Goods), the Customer may contact Vinterior who will contact the Vendor directly on the Customer's behalf. We are not responsible for any failures by the Vendor to resolve any issues reported to us.

While we are not responsible for refunds and returns, we do require Vendors to comply with relevant consumer protection laws and regulations, and consequently, Customers who are consumers (this excludes our business customers) are entitled to cancel any order for Goods, as set out in the Terms of Sale and our Cancellations and Returns Policy.

12. Limitation of our liability to Customer

Due to the nature of the Goods listed for sale on the Site which are mostly unique items, it is possible that Vendors may be advertising their Goods elsewhere. Goods are therefore subject to availability and Vinterior shall not be liable for any Goods listed on the Site which are no longer available. Where an order cannot be fulfilled because the relevant Goods are no longer available, the Customer shall be entitled to a full refund of any amount already paid in respect of that order.

If we fail to comply with these Site Terms, we are responsible for loss or damage a Customer suffers that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, subject to the limitations of liability set out in these Site Terms and applicable law. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and the Customer knew it might happen. Our liability for wilful misconduct and gross negligence shall remain unaffected.

If a Customer uses the Site for any commercial, business or re-sale purpose we hereby exclude our liability to the fullest extent permitted by law and we will have no liability to the Customer for any loss of profit, loss of business, business interruption, loss or damage to data or loss of business opportunity.

Vinterior shall not be responsible for or liable for any acts or omissions of any third-party providers (including Payment Providers) or in respect of any User Content.

Nothing in these Site Terms shall exclude or limit our liability to Customers for death or personal injury caused by negligence, for wilful misconduct or gross negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by applicable law.

13. Service fee

Vinterior reserves the right to charge a Service fee ("Service fee") in consideration for the use of the platform. You will be notified of any applicable Service fee and taxes prior to purchase on the checkout page.

Vinterior may operate dynamic pricing some of the time. This means that prices of Items and the Service fee may change while you are browsing until checkout. Such fee changes will not affect any orders made prior to the effective date of the fee change. Dynamic pricing on our Site is based on general market factors (such as supply, demand, and time of listing) and is not based on automated profiling of your personal data. We do not use personalised pricing based on individual profiling within the meaning of Article 6(1) of Directive 2011/83/EU as amended by Directive 2019/2161/EU (Omnibus Directive). If this practice changes in the future, we will update these Site Terms and provide you with clear prior notice.

Service fee is non-refundable except in case of cancellation, return of a faulty Good, or where the Customer exercises a statutory right of withdrawal, in which case the Service fee shall be refunded in full.

14. Seller Reviews on Vinterior

Customers can provide feedback on each of their purchased items, provided that the item has not been cancelled or returned.

Review visibility on Vinterior:

Customers are acknowledging that all reviews posted are public and can be freely used by Vinterior. Vinterior may promote, hide or remove any review at our sole discretion. If a review hasn't been made public, it may be because it does not follow Vinterior's guidelines below. While Vinterior may moderate reviews, we take no responsibility and assume no liability for any statement made by a customer or a third party.

If you have seen a review that is not suitable for public view, please do report it by emailing us at sellersupport@vinterior.co.

Please note: Reviews that are negative, but that adhere to Vinterior's policies will not be removed.

Part D: General

15. Account

To use our Site, you must first register for an account and provide all requested information. You acknowledge that Vinterior shall use the email address you provide as the primary method of communication. You agree to not give false or misleading information in your account details and to keep this information up to date at all times. In the case of a company, you hereby warrant that you have authority to bind the company (as the contracting party) to these Site Terms. In the case of an individual, you hereby warrant that you are 18 years of age or older. You must not create more than one account on the Site.

You may be required to set up and maintain an account with our Payment Providers in order to utilise the Site ("Payment Account"). Set-up and use of the Payment Account shall be governed by the terms and conditions of the relevant Payment Provider. You agree not to disclose your account details to any other person and to protect your account details and password from unauthorised use. You will be responsible for any use of our Site with your account details and for the security of any computer where you choose to sign in to your account on the Site.

We reserve the right to refuse to register or to delete your account on the Site if you have previously had an account deactivated by us due to your breach of these Site Terms (or earlier versions thereof).

16. Access to the Site

We will make reasonable efforts to ensure (but we do not warrant that) the Site is operational 24 hours a day, 7 days a week. Notwithstanding this, we do not guarantee that the Site, or any content or services available on it, will always be available or be uninterrupted. Where any proposed suspension or withdrawal is due to maintenance services, we will try to give you reasonable notice.

We reserve the right (without liability to you or prejudice to our other rights) to suspend your access to or use of the Site without notice in the event you breach, or we reasonably suspect that you have breached or will breach, these Site Terms. See the country-specific section applicable to your country of habitual residence for any modification to this suspension right.

17. Use of the Site

The Site is provided for your general information and use only. We do not warrant that the Site or any services or information accessed by you via the Site will meet your particular requirements and you agree that it is your responsibility to assure yourself of the same.

We do not guarantee that our Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our Site. You should use your own virus protection software.

You acknowledge that the Site may enable or assist you to access the website content of, correspond with, and purchase products and services from, third parties via third-party websites and that you do so solely at your own risk. We make no representation or commitment and shall have no liability or obligation whatsoever in relation to the content, or use of, or correspondence with, any such third-party website, or any transactions completed, and any contract entered into by you, with any such third party. Any contract entered into and any transaction completed via any third-party website is between you and the relevant third party, and not us. We recommend that you refer to the third party's website terms and conditions and privacy policy prior to using the relevant third-party website. We do not endorse or approve any third-party website nor the content of any of the third-party website made available via the Site.

18. User Content - Content Standards

Whenever you make use of a feature that allows you to upload, post or otherwise transmit content to the Site, or to make contact with other users of the Site, ("User Content") you must comply with these Site Terms. For the avoidance of doubt, User Content shall include all text, photographs, videos, audio or other content and material which Vendors post in their listings, which Customers upload to complement their account profile, and which both Customer and Vendors transmit in any public forum or any private message feature of the Site. You warrant that all your User Content will comply with the Acceptable Use Policy in place from time to time.

We reserve the right to monitor, censor and review User Content, but do not have the obligation to do so. You acknowledge that, unless expressly stated otherwise, User Content has not been verified or approved by us. The views expressed by other users on the Site do not represent our views or values.

We have the right to remove, edit or decline to display any User Content or listing from the Site without notice, or to require you to amend the User Content, if, in our sole discretion, such User Content does not comply with these Site Terms or removal or editing is otherwise desirable for business or operational reasons. You are solely responsible for backing up your User Content. We also have the right to disclose your identity to any third party who is claiming that your User Content infringes their rights, including their intellectual property rights or their right to privacy. See the country-specific section applicable to your country of habitual residence for any modification to this content removal and disclosure mechanism.

We will not be responsible, or liable to any third party, for the content or accuracy of any User Content posted by you or any other user of the Site.

Any User Content you upload to the Site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your User Content, but you grant us a worldwide, non-exclusive, transferable, royalty-free licence (with the right to sub-license) to use, store, copy, adapt, make available to the public, translate, distribute and otherwise exploit such User Content (in whole or in part) for the purpose of operating, improving and promoting the Site and related services. You represent and warrant that, in respect of all User Content uploaded by you, you own or otherwise have all necessary consents to do so and to meet your obligations under these Site Terms.

19. Intellectual Property

You acknowledge that all intellectual property rights in the Site anywhere in the world belong to us or our licensors and that you have no rights in or to the Site other than the right to use each of them in accordance with the terms of these Site Terms.

20. No Warranties

To the extent permitted by applicable law, in particular by the provisions on general terms and conditions under applicable civil law, all warranties, conditions, representations or other terms implied by statute in relation to the Site are excluded, provided that this exclusion shall apply only in the context of business-to-business relationships. Nothing in this clause shall affect (a) mandatory statutory rights of consumers, (b) liability for wilful misconduct or gross negligence, or (c) liability for the breach of material contractual obligations.

21. Indemnity

You acknowledge and agree that, unless you are a consumer within the meaning of applicable consumer protection law, you will defend, hold harmless and indemnify us against any claim, loss or damage that we may suffer as a result of your culpable breach of these Site Terms or your culpable unlawful use of the Site (including posting of User Content which contravenes the Acceptable Use Policy). This indemnification obligation shall not apply to the extent that you are not responsible for the relevant breach or unlawful use.

22. Termination

You may terminate your account at any time, for any reason, by contacting us at info@vinterior.co from the email address linked to your account and asking us to deactivate your account.

Upon termination, you must cease all use of the Site. You acknowledge that you will lose all right to access your User Content. Any amounts owed to us for the use of Site and related services shall become immediately due and payable in full. You will receive one final invoice for all outstanding payments. Notwithstanding the termination, the Vendor shall remain obligated to fulfil all orders that have been confirmed prior to the effective date of termination in accordance with these Site Terms and the Terms of Sale. If the Vendor fails to fulfil such confirmed orders within a reasonable period following termination, Vinterior shall be entitled to cancel the outstanding orders on the Vendor's behalf, refund the affected Customers in full (including any Shipping Charges paid), and recover any such refunded amounts from the Vendor, including by way of set-off against any balance otherwise payable to the Vendor. The provisions of these Site Terms which by their nature are intended to survive termination (including, without limitation, clauses relating to limitation of liability, indemnity, intellectual property and governing law) shall continue in full force and effect following termination. See the country-specific section applicable to your country of habitual residence for any modification to the termination notice grounds.

23. Other important terms

Assignment and other dealings: You may not assign, transfer, sub-license or deal in any other manner with any or all of your rights under these Site Terms, without our prior written consent.

Waiver: A waiver of any right or remedy under these Site Terms or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. A failure or delay by a party to exercise any right or remedy provided under these Site Terms or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under these Site Terms or by law shall prevent or restrict the further exercise of that or any other right or remedy.

Severance: If any provision or part-provision of these Site Terms is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification to or deletion of a provision or part-provision shall not affect the validity and enforceability of the rest of these Site Terms.

Relationship: Nothing in these Site Terms is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties or constitute any party the agent of another party.

Third Party Rights: No one other than a party to these Site Terms, their successors and permitted assignees, shall have any right to enforce any of its terms.

Entire Agreement: These Site Terms, and all documents referred to in them, constitute the entire agreement between the parties and supersede all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter. Nothing in this clause shall exclude or limit liability for fraudulent misrepresentation or wilful misconduct.

Complaints: If you are not happy with how we have handled any complaint, please contact us first at info@vinterior.co so that we can try to resolve it directly. We hereby inform you that we are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board, unless otherwise required by law. See the country-specific section applicable to your country of habitual residence for the competent alternative/consumer dispute resolution body, where mandatory local law requires one.

Governing Law and Jurisdiction: These Site Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have non-exclusive jurisdiction to settle any such dispute or claim. Notwithstanding the foregoing, if you are a consumer habitually resident in an EU member state: (a) the choice of English law as the governing law shall not deprive you of the protection afforded to you by the mandatory provisions of the law of the country in which you habitually reside that cannot be derogated from by agreement, in accordance with Article 6 of Regulation (EC) No 593/2008 (Rome I); and (b) nothing in these Site Terms shall deprive you of the right to bring or defend proceedings before the courts of your country of habitual residence, in accordance with Articles 17 to 19 of Regulation (EU) No 1215/2012 (Brussels I).

Order of priority between Layer A and Layer B: In the event of any conflict or inconsistency between the provisions of Parts A to D above ("Layer A") and a country-labelled section set out below ("Layer B"), the relevant Layer B section shall prevail, but only in respect of, and only to the extent applicable to, Vendors and Customers habitually resident in that country. For all other users, Layer A shall continue to apply in full. Layer B applies in place of or in addition to the equivalent provision(s) of Layer A, to the extent required by the mandatory law of the relevant country.

Country-specific provisions (Layer B)

Germany

Where you are a Vendor or Customer habitually resident in Germany, the following provisions apply in place of or in addition to the equivalent provision in the main body (Layer A), to the extent required by mandatory German law.

G1. Faulty goods (clause 9)

If you are a Customer who qualifies as a consumer habitually resident in Germany, we are under a legal duty to supply Goods that are in conformity with the contract. The limitation period for claims based on defects shall be two (2) years from delivery of the Goods under Section 438 of the German Civil Code (Bürgerliches Gesetzbuch, "BGB"). For used Goods, the limitation period shall be reduced to one (1) year from delivery, provided that you have been expressly and separately informed of this reduction prior to the conclusion of the contract, in accordance with Section 476 BGB. This reduction shall not apply in cases of intent, gross negligence, injury to life, body or health, or fraudulent concealment of a defect.

G2. Liability standard (clauses 8 and 12)

In cases of slight negligence, our liability shall be limited to the breach of material contractual obligations (wesentliche Vertragspflichten), i.e. obligations the fulfilment of which is essential for the proper performance of the contract and on the compliance with which you may regularly rely. In such cases, our liability shall be limited to the typically foreseeable damage at the time of entering into the contract. This limitation shall not apply to liability for intent, gross negligence, injury to life, body or health, or under applicable product liability legislation.

G3. Consumer dispute resolution (Other important terms - Complaints)

We are neither obliged nor willing to participate in dispute resolution proceedings before a German consumer arbitration board (Verbraucherschlichtungsstelle), unless otherwise required by mandatory German law. The European Commission's online dispute resolution (ODR) platform is no longer operational.

France

Where you are a Vendor or Customer habitually resident in France, the following provisions apply in place of or in addition to the equivalent provision in the main body (Layer A), to the extent required by mandatory French law. Clauses F1 and F2 apply only to Customers who qualify as consumers under applicable French law.

F1. Faulty goods and legal guarantees (clause 9)

If you are a Customer who qualifies as a consumer habitually resident in France, nothing in these Site Terms limits or excludes your mandatory statutory rights under French law, including the legal guarantee of conformity (garantie légale de conformité, Articles L217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (garantie des vices cachés, Articles 1641 et seq. of the French Civil Code). Any lack of conformity appearing within twenty-four (24) months of delivery (twelve (12) months for used Goods) is presumed to have existed at the time of delivery, subject to any specific evidentiary rules applicable to used Goods under mandatory French law.

F2. Consumer dispute resolution (Other important terms - Complaints)

If you are a Customer who qualifies as a consumer habitually resident in France, you may be entitled, under mandatory French consumer law, to refer any unresolved dispute to the competent French consumer mediator (médiateur de la consommation), whose contact details must be inserted before publication, free of charge. The relevant mediator's contact details will be made available on the Site or otherwise provided to you before conclusion of the contract.

Netherlands

Where you are a Vendor or Customer habitually resident in the Netherlands, the following provisions apply in place of or in addition to the equivalent provision in the main body (Layer A), to the extent required by mandatory Dutch law.

N1. Active consent to these Site Terms (clause 1)

Under Dutch law, merely visiting the Site is not sufficient to bind a consumer to these Site Terms (Article 6:234 of the Dutch Civil Code, "DCC"). Where you are a consumer habitually resident in the Netherlands, we will obtain your active consent to these Site Terms, for example by way of a tick box or pop-up screen presented at registration or when placing your first order, together with a hyperlink allowing you to consult these Site Terms before agreeing to them.

N2. Amendment of Site Terms for non-registered visitors (clause 1)

Clause 1's amendment and objection mechanism applies to registered users with an account. For visitors who are not registered users, there is no account against which notice can practically be given or received; for such visitors, continued use of the Site or any new visit to the Site after the effective date of an amendment constitutes acceptance of the amended Site Terms as in effect at the time of such use or visit.

N3. Vinterior's role as online marketplace (clause 3)

Vinterior collects payments, deducts commission, facilitates communication between Vendors and Customers, and handles complaints on Customers' behalf, and qualifies as an online marketplace (onlinemarktplaats) within the meaning of Article 6:230g(1)(z) DCC. Vinterior does not disclaim being an intermediary in relation to these activities.

N4. Ranking transparency (Part A)

The ranking parameters described in the "Ranking transparency" section must be applied on the Site as described. Where a listing benefits from paid promotion or enhanced visibility, this will be clearly labelled (for example with a "Sponsored" or "Promoted" tag) in accordance with applicable unfair commercial practices legislation, including Article 6:193e(2) DCC.

N5. Faulty goods (clause 9)

If you are a Customer who qualifies as a consumer habitually resident in the Netherlands, you must notify us of a defect within a reasonable time after discovering it (a notification within two months of discovery is always considered timely), failing which your rights based on non-conformity may lapse, in accordance with Article 7:23(1) DCC.

The limitation period for claims based on non-conformity of the Goods shall be two (2) years from the date on which you notified us of the defect, in accordance with Article 7:23(2) DCC (not from the date of delivery). If the Goods do not conform to the contract, you may request that we repair or replace them, free of charge, in accordance with Article 7:21 DCC; to enable us to do so, you are required to make the Goods available to us, and we will arrange collection at our own cost.

You may dissolve the contract or request a reduction of the purchase price, in accordance with Article 7:22 DCC, where: (a) repair or replacement is impossible or cannot reasonably be required of us; (b) we have failed to complete the repair or replacement, or have refused to bring the Goods into conformity; (c) the Goods still do not conform to the contract despite our attempt to repair or replace them; (d) the lack of conformity is so serious that it justifies an immediate reduction of the purchase price or dissolution of the contract; or (e) we have stated, or it is clear from the circumstances, that we will not repair or replace the Goods within a reasonable time or without significant inconvenience to you.

N6. Vendor termination notice for Professional Vendors (clause 22)

Where you are a Professional Vendor established in the Netherlands, in accordance with Article 4(2) of the Platform-to-Business Regulation (EU) 2019/1150, if we terminate the whole of our service to you, we will provide you with a statement of reasons on a durable medium at least thirty (30) days before the effective date of termination, based on grounds set out in advance in these Site Terms. The foregoing is without prejudice to our rights in accordance with Article 4(4) of the Platform-to-Business Regulation (EU) 2019/1150.

N7. Consumer protection savings clause (Other important terms)

To the extent that a Non-Professional Vendor qualifies as a consumer within the meaning of applicable consumer protection law, any exclusion or limitation of liability, any waiver of rights, or any other provision in these Site Terms that is inconsistent with mandatory statutory provisions applicable to consumers (including, without limitation, the provisions on unfair terms in consumer contracts under the Dutch Civil Code) shall not apply to that Non-Professional Vendor insofar as such provision would be invalid, unenforceable or otherwise prohibited under applicable mandatory Dutch law. In such event, the relevant mandatory statutory provision/regime shall apply in place of the excluded or limited provision.

N8. Consumer dispute resolution (Other important terms - Complaints)

The European Commission's online dispute resolution (ODR) platform is no longer operational. If you are a consumer habitually resident in the Netherlands and wish to pursue an unresolved dispute, you may contact us directly via the Site or bring proceedings before the competent Dutch court in accordance with the Governing Law and Jurisdiction clause, or, where applicable, a recognised Dutch dispute resolution body.