Delivery

Last updated: 09/01/2026

How delivery works

Most items on Vinterior show a clear delivery price directly on the product page.

If a delivery price isn't shown, you can request a quote by clicking "Get delivery quote" or "Contact seller → Request a delivery quote" on the listing.

Delivery is fulfilled by the seller using their trusted courier or a specialist Vinterior furniture delivery partner.

All delivery details for each item are provided on the product page before you check out.

Delivery is always paid for in advance, either at checkout or when your order is confirmed, using the same payment method as your purchase. You will never be asked to pay a courier directly.

What to expect after you order

1. Order placed: you receive an immediate confirmation email.
2. Order confirmed by the seller: once the seller confirms availability, they prepare your item for delivery.
3. Courier contacts you (within up to one week) to arrange delivery.
4. Delivery window confirmed directly with you.
5. Item delivered by a furniture courier or standard parcel service.

Delivery Types

Furniture deliveries

For larger furniture pieces, delivery is typically carried out by specialist one or two-person furniture couriers to ensure safe and careful transport.

• Delivered by professional furniture carriers
• A delivery window will be confirmed directly with you.
• Most furniture deliveries follow a predictable process, even when handled by different couriers.
• For reference: When UK furniture deliveries are fulfilled by our partner Proovia, over 7 out of 10 arrive within 7 days of order confirmation. Actual timelines vary by item, courier, and location.
• We recommend checking access (doors, hallways, stairs, lifts) ahead of time
• The delivery price is shown on the product page, or available via quote
• UK-to-UK furniture orders qualify for our flat-fee return option if you change your mind

Smaller & parcel-sized items

Smaller items are delivered using standard parcel couriers.

• Delivered by trusted national couriers
• Typically faster dispatch and delivery
• Lower delivery costs
• Easy for buyers to return using tracked post if needed

How much is delivery?

Most items show a clear delivery price directly on the product page.

This means fewer surprises and fewer delivery quote requests.

If a delivery price isn't shown, you can request a quote from the seller:

• They will confirm the cost
• You can cancel the order for a full refund if you don't accept the quote (before dispatch)

Once an item has been dispatched, delivery costs are non-refundable.

Typical UK Furniture Delivery Costs (Guidance Only)

Most UK-to-mainland furniture deliveries are fulfilled either by the seller's preferred courier or by our specialist partner Proovia.

While exact delivery costs vary by item and courier, these reference ranges offer an estimate of typical pricing:

Furniture Size	Typical Range (incl. VAT)
Medium	around £50
Large	around £75
Extra Large	around £95

Please note:

• These prices are guidelines, not fixed delivery fees
• Actual delivery costs depend on the item, courier, and location
• Your exact delivery cost will always be shown on the product page or provided via quote before checkout
• Exceptions apply for oversized, delicate, or multi-piece items

Who pays for delivery?

Delivery is paid by the buyer at checkout, unless the listing offers free delivery.

In the case of a return:

• Outbound delivery is non-refundable unless the item was damaged in transit or misdescribed
• Return delivery is paid by the buyer unless the item was damaged in transit or misdescribed

How do I pay for delivery?

Delivery is always paid at checkout.

You will never be asked to pay a courier directly.

This ensures a smooth, simple experience with no unexpected charges at the door.

How long does delivery take?

Delivery time varies depending on the item and courier availability.

Here's what to expect:

• Allow up to one week for the seller or courier to contact you with delivery details
• They'll confirm a delivery date and time directly
• You'll receive updates as needed throughout the process

Most deliveries are completed smoothly and within the indicated timeframe on the product page. Many items are arranged and delivered sooner, depending on courier availability.

Free Collection

Some items can be collected in person. If you prefer to collect your item yourself, choose Free Collection at checkout.

• Contact the seller within 5 business days to arrange a pickup time
• The item will be prepared for collection at the agreed location

Before you buy

We recommend checking access (doorways, stairs, lifts) to ensure your item can be delivered safely and without issues.

If something goes wrong

Furniture damage during delivery is uncommon, especially when handled by specialist couriers.

If your item arrives damaged or an issue occurs during delivery, contact us and we'll help resolve it with the delivery partner or seller.