Vinterior Returns & Cancellations

Last updated: 15/01/2026

Clear, predictable protection for every pre-loved purchase.

Simple £75 flat return fee for UK-to-UK mainland furniture when you change your mind.

Applies to furniture with a final selling price of up to £5,000 (excluding delivery and service fees) and delivered from a UK mainland seller to mainland UK addresses. Excludes Northern Ireland, Channel Islands, Scottish Highlands & Islands, Isle of Wight and Isles of Scilly.

Buying vintage should feel inspiring, not uncertain.

Every order on Vinterior is backed by straightforward returns, free cancellations, and extra peace of mind for UK furniture purchases.

1. Free cancellations

Changed your mind before dispatch?

You can cancel any order before it's shipped for a full refund, including delivery.

To cancel an order, click Create cancellation on the order page.

Once an item has been dispatched, delivery costs are not refundable.

Bespoke, personalised or made-to-order pieces cannot be cancelled.

2. Returning an item

You have 14 days from delivery to request a return.

There are two return types:

A. The item isn't as described (free return)

If your piece arrives and it doesn't match the listing in any material way (incorrect description, undisclosed damage, inaccurate measurements, misleading photos), you are fully protected:

• Free return
• The seller or Vinterior arranges pickup
• Full refund, including outbound delivery costs once the seller receives the item

This applies to all purchases.

B. You changed your mind

UK-to-UK furniture deliveries:

To make UK furniture returns predictable and stress-free, we offer a simple flat return fee of £75.

• Applies to furniture delivered from a UK mainland seller to a mainland UK address. Excludes Northern Ireland, Channel Islands, Scottish Highlands & Islands, Isle of Wight and Isles of Scilly.
• Pickup arranged for you
• One clear fee, no surprises

We coordinate the return with either the seller's chosen courier or our trusted delivery partner.

All other items

Most smaller items are straightforward to return.

You can still return your item within 14 days.

• For smaller or parcel-sized items, you can choose to post the item back yourself using a tracked service, or the seller can suggest a preferred courier.
• For larger or more fragile pieces, the seller may recommend the safest return method.
• Return delivery costs vary depending on size and courier.

The seller will confirm the best option based on the item.

3. If your item arrives damaged

Damage on arrival is uncommon, especially for UK furniture deliveries.

But if something does go wrong, you're fully protected.

• Tell us within 30 days
• Share photos so we understand what happened
• We'll arrange a return and refund

You're always protected when something goes wrong in transit.

4. What can't be returned

Some items cannot be returned:

• Bespoke, personalised, or made-to-order pieces
• Items altered after delivery

5. How to start a return

1. Log in to your Vinterior account
2. Open your order
3. Click Create a return
4. Add notes + photos if relevant

We'll guide you through the rest.

6. What happens next

1. We review your request, confirm the return and advise on next steps
2. Pickup or return method is arranged
3. The item is returned to the seller
4. We issue your refund once the seller confirms the item's condition

Returns are completed smoothly once the pickup is arranged.

7. Refunds

Once the seller receives the piece back in the same condition it was sent, we'll issue your refund to your original payment method.

Once a refund is issued, it may take up to 5–10 working days for the funds to appear back on your original payment method, depending on your bank or card provider.

If the item is returned with new damage that wasn't present at delivery, the refund may be adjusted following review.

Need help?

If you have questions about a return or your order, our support team is here to help. Email us at info@vinterior.co or find other ways to contact us here.